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At Dids Designs, we take your privacy seriously. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, and this policy explains how we collect, use, and protect your personal information. Our goal is to make sure your data is safe and to help you understand how we use it to provide a better, more personalised shopping experience.

This notice covers:

• What information we collect and why

• How we collect your information

• Who we share it with and on what basis

• Your rights regarding your personal data

If we update this policy, we will publish the revised version on our website.

How We Collect Information

We collect information when you:

• Place an order via email, social media, or in person

• Contact us through email, social media, or our workshop

• Complete surveys, feedback forms, or competitions

• Post content to our website or social channels

• Raise a query, complaint, or dispute

• Use our website or related applications

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What Information We Collect

When you order from us, we may collect:

• Name

• Billing and delivery address

• Telephone number

• Email address

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Payment Details:
We do not store or have direct access to your bank details. For your peace of mind, you can send the payments yourself via online banking.
 

Other Data:
We may collect information about the device you use to access our site (such as IP address) to help personalise your experience. For details on this, see our Cookie Notice below.

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How We Use Your Information

We use your personal data to:

• Process and deliver your order

• Provide customer service (order changes, refunds, etc.)

• Communicate order updates and confirmations

• Prevent fraud and ensure payment security

• Personalise and improve our website

• Send marketing updates (new products, offers, promotions)

• Carry out surveys, feedback requests, or reviews

• Improve logistics, forecasting, and research

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Who We Share Your Information With

We work only with trusted third parties to provide our services, including:

• Delivery Partners – to ensure your order reaches you

• IT Providers – to support our website and systems

We only share the minimum data necessary to complete these tasks.

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Your Rights

You have legal rights over your personal data, including the right to:

• Access, correct, or request deletion of your data

• Object to or restrict how we process your data

• Request data portability

• Opt out of automated decision-making and profiling

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How Long We Keep Your Data

We will keep your information securely on record unless you request otherwise. 

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Cookie Notice

Cookies help us improve your shopping experience. By using our website, you agree to our use of cookies as described below.

What are Cookies?
Cookies are small text files stored on your device when you visit a website. They are safe and anonymous, and cannot harm your device.

Cookies We Use:

• Currency & Language – to display correct pricing and language

• Analytics Cookies (Google Analytics, Facebook Pixel) – to measure traffic, improve performance, and personalise marketing​

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How We Use Them:

• Remember your preferences

• Track visits and traffic sources

• Help with fraud prevention and site security

• Support targeted advertising on platforms like Facebook and Google​

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Opting Out:
You can install the Google Analytics opt-out browser add-on or adjust your ad preferences in your browser settings.

Please note: some essential cookies cannot be turned off, as they are required for our website to function properly.