Terms and Conditions of Sale
Trading name: Dids Designs
Legal trader: Vicki Calvert trading as Dids Designs
Website: www.didsdesigns.co.uk
Email: contact@didsdesigns.co.uk / hello@didsdesigns.co.uk
Telephone / WhatsApp: 07902 974362
Business address: 8, The Crescent, Leeds, LS15 7SL
Last updated: May 2026
These Terms and Conditions of Sale apply to all quotations, orders, artwork preparation, proofs, personalised products, engraved products, promotional items, samples, design work and related services supplied by Vicki Calvert trading as Dids Designs (“Dids Designs”, “we”, “us” or “our”).
Please read these Terms carefully before placing an order. By requesting a quotation, approving an e-proof, making payment, or otherwise instructing us to proceed, you confirm that you have read, understood and agree to be bound by these Terms.
These Terms are intended to apply to sales to both consumers and business customers, unless a clause states otherwise. Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or restricted.
1. Definitions
In these Terms:
Artwork means any logo, branding, image, wording, artwork, design, file, sketch, photograph, trade mark, QR code, slogan, layout, font choice, product concept or other material supplied by you or created, adapted, prepared or processed by us in connection with an order.
Business Customer means a customer buying wholly or mainly for business, trade, craft or professional purposes.
Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.
Contract means the legally binding agreement between you and us for the supply of goods and/or services, formed in accordance with clause 3.
E-proof means the electronic proof, mock-up, visual or digital representation we send to you showing the proposed design, artwork, placement and/or layout on or in relation to the product.
Goods means any physical products supplied by us, including personalised, engraved, laser-marked, bespoke, customised or made-to-order items.
Order means your request for Goods and/or services, including all specifications, quantities, designs, artwork requirements, delivery details and other instructions agreed with us.
Services means any design, artwork preparation, artwork conversion, image extraction, tracing, upscaling, editing, mock-up preparation, engraving setup, QR code generation, consultation, proofing or other preparatory work supplied by us.
You or Customer means the person, business, organisation or entity placing an order with us.
2. About Our Goods and Services
2.1 Dids Designs supplies bespoke, personalised and made-to-order laser engraved, laser marked and promotional products.
2.2 Our Goods may include, but are not limited to, slate coasters, keyrings, pens, business promotional packs, metal business cards, bottle openers, dog identification tags, QR code items and other personalised items listed or discussed on our website or in correspondence.
2.3 Product descriptions, photographs, mock-ups and samples are provided for general guidance only. Because our items are personalised and may involve natural materials, manual setup, engraving, marking, finishing and product-specific processes, reasonable variations may occur.
2.4 Any sizes, colours, finishes, markings, engraving appearance, product weights, product dimensions, material tones, natural markings or visual representations are approximate unless we expressly confirm otherwise in writing.
2.5 Where natural materials are used, including slate, natural features such as texture variations, edge differences, colour differences, surface marks, mineral deposits, iron pyrite and other natural characteristics are not faults unless the item fails to meet the standards required by law.
2.6 Laser marking and engraving are not the same as full-colour printing. The final appearance may vary depending on the product, material, coating, lighting, file quality, engraving method and the nature of the artwork supplied.
3. How and When the Contract Is Formed
3.1 Any information on our website, social media pages, email correspondence, messages, price lists, product pages or other advertising materials is an invitation to request a quotation and does not amount to a binding offer to sell.
3.2 You may request a quotation or place an order enquiry by email, website form, WhatsApp, online chat, social media message or any other method accepted by us.
3.3 We reserve the right to refuse any enquiry or order, including where stock is unavailable, the order is unsuitable, the artwork is unsuitable, the order may infringe third-party rights, payment has not been made, or we otherwise consider the order inappropriate or impractical.
3.4 No Contract is formed merely because you submit an enquiry, request a quotation, send artwork, receive a quote, receive a sample, or receive an e-proof.
3.5 Unless we expressly agree otherwise in writing, the Contract is formed only when all of the following have occurred:
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we have confirmed the order details, including the Goods, quantity, pricing, artwork/setup fees, delivery charges and estimated timescales;
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you have approved the e-proof or, for an exact reorder, confirmed that the previous approved design is to be used;
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we have issued a pro-forma invoice or other payment request; and
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cleared payment has been received by us and we confirm acceptance of the order by email or written message.
3.6 We are not obliged to begin production until the Contract has been formed and payment has cleared.
3.7 If there is any inconsistency between these Terms, the quotation, the invoice, the e-proof, and written correspondence, the following order of priority will apply unless we expressly agree otherwise:
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any special written terms expressly agreed by us;
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the final approved e-proof;
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the final invoice or pro-forma invoice;
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these Terms;
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website product information or earlier correspondence.
4. Order Process
4.1 We ask customers to contact us only when they are seriously considering placing an order. Tentative enquiries, incomplete instructions and repeated changes can affect our workflow and the timescales of other customers.
4.2 When you are ready to proceed, you should contact us with your requirements, including product type, quantity, required wording, artwork, logo files, branding requirements, timescale, delivery information and any relevant instructions.
4.3 If you have artwork to provide, you must send it to us at the earliest opportunity. If you need us to create, adapt, extract or prepare artwork, you must tell us before we quote or before production begins.
4.4 During business hours, a member of our team will review your requirements, discuss stock availability, provide guidance, confirm estimated timescales, check the artwork where appropriate, and advise whether artwork setup or design work is needed.
4.5 Once the order details are agreed, we will normally send you an e-proof showing the design on a digital mock-up of the selected item, unless the order is an exact reorder and we agree that a new proof is not required.
4.6 The e-proof stage is your opportunity to check the design, wording, spelling, grammar, layout, size, placement, orientation, product choice, quantity and any other relevant specifications.
4.7 Production will not begin until you have approved the e-proof or otherwise clearly authorised us to proceed.
5. E-Proofs and Customer Approval
5.1 Except in the case of an exact reorder or where we expressly agree otherwise, we will provide an e-proof before production.
5.2 You must carefully check the e-proof before approving it. This includes checking:
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spelling, grammar and punctuation;
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names, dates, telephone numbers, email addresses and website addresses;
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logos, artwork, QR codes and branding;
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design placement, size and orientation;
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product type, quantity, colour, material and specification;
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any special instructions or limitations; and
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any other detail relevant to the order.
5.3 Your approval of the e-proof is your full and final authorisation for us to proceed with production.
5.4 Once you approve the e-proof, you accept responsibility for the design, layout, wording, artwork, content and specification shown or referred to in the approved proof.
5.5 We are not liable for errors, omissions, spelling mistakes, incorrect details, unsuitable artwork, layout issues or other problems that were visible in, included in, or reasonably apparent from the approved e-proof, unless the final Goods materially differ from the approved e-proof due to our error.
5.6 Digital mock-ups are visual guides only. They may not show the exact appearance, depth, brightness, shade, contrast, texture or finish of the final engraved or marked product.
6. Prices, Quotes, Setup Fees and Payment
6.1 Prices are quoted in pounds sterling unless we state otherwise.
6.2 Any quote is valid only for the period stated in the quote. If no period is stated, the quote may be withdrawn or changed at any time before the Contract is formed.
6.3 Prices may vary depending on product availability, supplier costs, material costs, quantity, artwork complexity, delivery requirements and any changes requested by you.
6.4 Any delivery charge will be added to the order total once the order has been finalised.
6.5 Where artwork setup, graphic design, file conversion or preparation work is required, an artwork setup fee may apply. We will discuss the fee with you before adding it to your bill.
6.6 The artwork setup fee covers time spent preparing artwork for professional engraving or marking. This may include reviewing files, extracting artwork from websites or social media, upscaling, tracing, bitmap conversion, vector preparation, editing, colour alteration, redesigning elements to fit the product, preparing a mock-up, importing artwork into engraving software, testing settings and other related work.
6.7 The standard minimum artwork setup fee is £15 and, unless agreed otherwise, the standard cap is £40. A higher fee may apply where the artwork is unusually complex, the design work is extensive, or you ask us to create new artwork. We will agree any higher fee with you before proceeding.
6.8 Once artwork has been prepared, we may be able to reuse it for future orders without charging a further setup fee. This is at our discretion and depends on the nature of the future order, the product, the artwork and any changes required.
6.9 Unless we agree credit terms in writing, full payment is required before production begins.
6.10 Payment must be made using the payment method stated on the invoice or agreed in writing.
6.11 Your order is not final until we confirm it in writing and cleared payment has been received.
7. Stock Availability and Substitutions
7.1 All orders are subject to stock availability of products, materials and components.
7.2 If materials or products are unavailable, delayed or discontinued, we will contact you to discuss alternatives before proceeding where reasonably possible.
7.3 We will not substitute a materially different product without your agreement.
7.4 If we cannot fullfil the order due to stock or material unavailability, we may cancel the order and refund any sums paid for Goods not supplied.
8. Samples
8.1 We may, at our discretion, provide or post a sample of an item you are considering.
8.2 Samples may show a previous customer’s logo, brand, artwork or wording. Samples are intended to demonstrate approximate product quality, material, size, finish and engraving style only.
8.3 We reserve the right to refuse sample requests, including where we do not have suitable spare stock or where the request is impractical.
8.4 A sample does not guarantee that your final product will be identical, particularly where different materials, batches, artwork, engraving settings, finishing processes or product variations apply.
9. Artwork Requirements
9.1 You may supply artwork by email or by any other method we agree, including online chat or WhatsApp.
9.2 If you are using text instead of a logo, you must clearly specify the required wording, fonts where applicable, spelling, layout and any other relevant requirements.
9.3 Different products may require different artwork formats and preparation processes.
9.4 We may accept vector files, including .eps, .pdf, .ai and similar formats, and raster files, including .png, .jpg, .jpeg, .tiff and similar formats.
9.5 Vector files should be properly constructed, with text outlined where required, closed paths where required, and no unsuitable effects such as gradients, transparencies or features that cannot be read correctly by engraving software.
9.6 Raster files should be as high resolution as possible. Although we may be able to upscale, trace or adjust raster artwork, there are limits to how much the quality of an original image can be improved.
9.7 We are not responsible for poor-quality results caused by unsuitable, low-resolution, unclear, incomplete, incorrect or poor-quality artwork supplied by you, provided we have used reasonable care and skill in preparing and producing the order.
9.8 We may refuse to use artwork that we believe is unlawful, offensive, discriminatory, defamatory, obscene, misleading, infringing, unsuitable, technically unusable or otherwise inappropriate.
10. Customer-Supplied Intellectual Property, Logos and Branding
10.1 You are solely responsible for ensuring that you own or control all necessary rights in any artwork, logo, trade mark, branding, image, text, photograph, QR code, design, slogan or other material you ask us to use.
10.2 By supplying artwork or instructing us to use any logo, branding or other material, you represent, warrant and undertake that:
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you are the owner of the material or have obtained all necessary rights, lisences, consents and permissions to use it;
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our use of the material for your order will not infringe any copyright, trade mark, design right, moral right, passing off right, privacy right, publicity right, database right or any other third-party right;
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the material is not unlawful, misleading, defamatory, offensive, discriminatory, obscene or otherwise inappropriate;
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you have authority to authorise us to reproduce, adapt, engrave, mark, process, store and use the material for the purpose of fulfilling your order; and
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where you are placing an order on behalf of a business, organisation, club, charity, public body or third party, you have authority to bind that entity and to authorise use of its branding and intellectual property.
10.3 You grant us a non-exclusive, royalty-free license to use, copy, adapt, prepare, process, reproduce, engrave, mark, display internally, store and otherwise use customer-supplied artwork solely to fulfil your order, provide proofs, maintain order records, resolve disputes and provide future reorders where requested.
10.4 You must indemnify and hold harmless Dids Designs, Vicki Calvert, our suppliers, contractors and representatives from and against all claims, demands, losses, liabilities, damages, costs and expenses, including legal costs, arising out of or in connection with:
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any allegation that customer-supplied artwork, branding, logos, text or materials infringe third-party rights;
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any unauthorised use of a logo, brand, trade mark, image, name, artwork, design or other intellectual property supplied or requested by you;
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any breach of the warranties in this clause; and
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any claim arising from our use of material supplied or approved by you.
10.5 We are not required to investigate, verify or police ownership of artwork, logos or branding supplied by you. We may ask for evidence of authority where we consider it appropriate, but our decision to proceed does not mean that we have verified your rights.
10.6 We may suspend, refuse or cancel an order if we suspect that the artwork or branding may infringe third-party rights or may otherwise be unlawful or inappropriate.
11. Dids Designs Intellectual Property
11.1 All intellectual property rights in designs, layouts, templates, mock-ups, product concepts, artwork adaptations, design files, engraving files, QR code layouts, photographs, website content, product images, product descriptions, working files, proofs, samples, processes, know-how and other materials created or supplied by us remain owned by Dids Designs or our licensors unless we expressly agree otherwise in writing.
11.2 When you purchase Goods from us, you are purchasing the finished physical end product only. You are not purchasing, acquiring or being assigned any intellectual property rights in our designs, artwork, templates, mock-ups, layouts, production files, engraving files, source files, photographs, product concepts, methods or processes.
11.3 You must not copy, reproduce, manufacture, commission, reverse engineer, adapt, sell, license, distribute, imitate, recreate or otherwise exploit any Dids Designs product, design, layout, proof, mock-up, engraving file, sample or product concept for commercial or non-commercial use without our prior written consent.
11.4 You must not use a proof, mock-up, sample, photograph or design supplied by us to obtain the same or similar goods from another supplier, manufacturer, engraver, printer or designer.
11.5 Unless we expressly agree otherwise in writing, we are not required to provide editable design files, source files, vector files, engraving files, production files, machine settings or any working files.
11.6 Any artwork setup fee, design fee or proofing fee is a fee for our time, skill, preparation and services. It does not transfer ownership of any Dids Designs intellectual property to you.
11.7 Where we create a new bespoke design specifically for you, you receive the right to use the finished Goods supplied by us for their intended purpose. You do not receive the right to copy, reproduce or manufacture that design unless we expressly grant such rights in a separate written agreement signed by us.
11.8 We may use photographs or descriptions of completed Goods for portfolio, website, social media, marketing and promotional purposes unless you tell us in writing before placing the order that the order is confidential or must not be published. We will not knowingly disclose confidential information where confidentiality has been agreed in writing.
12. QR Codes and Digital Links
12.1 Where we generate or engrave QR codes, you are responsible for checking that the QR code links to the correct destination and functions as required before approving the e-proof.
12.2 We are not responsible for changes to websites, URLs, hosting, third-party platforms, landing pages, internet services, mobile devices, QR reader apps or digital destinations after approval or dispatch.
12.3 Unless expressly agreed otherwise, we do not provide ongoing monitoring, hosting, analytics, maintenance or correction services for QR codes or linked digital content.
13. Production and Timescales
13.1 Subject to stock, scheduling and cleared payment, we aim to add your order to our production schedule within one working day of receiving payment.
13.2 Depending on stock, material availability and order complexity, production may take approximately 3 to 7 working days, or such other period as we discuss with you.
13.3 Any production dates, turnaround times, dispatch dates or delivery dates are estimates only unless we expressly confirm in writing that a date is guaranteed.
13.4 We are not liable for delays caused by stock shortages, supplier delays, courier delays, postal disruption, equipment failure, illness, power failure, weather, force majeure, customs delays, payment delay, late artwork, unsuitable artwork, delayed customer approval, changes requested by you, or other matters outside our reasonable control.
13.5 Time is not of the essence unless we expressly agree this in writing.
14. Delivery, Postage and Risk
14.1 At present, we accept orders for delivery within mainland United Kingdom only unless we expressly agree otherwise in writing.
14.2 Delivery charges will be confirmed before payment is requested.
14.3 We usually use Royal Mail Tracked 48 or another tracked or signed-for delivery service. Delivery providers may vary and prices may vary.
14.4 You must provide accurate delivery details. We are not responsible for delays, failed delivery or loss caused by incorrect or incomplete delivery information supplied by you.
14.5 For delivery updates, you should provide a mobile telephone number where possible, as couriers may send SMS notifications or delivery options.
14.6 If multiple delivery attempts are missed, or if your order is returned to us because you failed to accept delivery, collect the parcel or provide correct details, you may be required to pay an additional postage fee before we resend the order.
14.7 For Consumers, risk in the Goods passes to you when the Goods come into your physical possession or the possession of a person identified by you to take delivery.
14.8 For Business Customers, risk in the Goods passes to you when we hand the Goods to the carrier, courier or postal service for delivery, unless mandatory law provides otherwise.
15. Cancellation Before Production
15.1 You may request cancellation of an order before it has gone into production.
15.2 If you cancel before production begins, we may refund any sums paid for Goods not produced, but we may deduct or charge for any Services already performed, including artwork review, artwork setup, graphic design, file conversion, proofing, bespoke preparation, ordered-in materials, administrative costs and any other non-recoverable costs incurred with your agreement or at your request.
15.3 If you ask us to begin Services or preparatory work before any statutory cancellation period has expired, you acknowledge that you may be required to pay for Services performed before cancellation, and that cancellation rights may be affected where the Services have been fully performed with your agreement.
15.4 Cancellation requests must be made in writing by email, WhatsApp or another written method accepted by us.
16. Cancellation After Production Has Started
16.1 Because our Goods are bespoke, personalised and made to your specification, cancellation is not normally possible once production has started.
16.2 Production includes engraving, marking, cutting, printing, finishing, assembly, ordering product-specific or customer-specific materials, or any other irreversible or bespoke preparation step.
16.3 Once production has started, you remain liable for the full order price unless we agree otherwise in writing.
16.4 This clause does not affect your statutory rights where Goods are faulty, not as described, not of satisfactory quality, not fit for a particular purpose made known to us, or where Services have not been provided with reasonable care and skill.
17. Personalised Goods, Returns and Cooling-Off Rights
17.1 Many of our Goods are made to your specification or clearly personalised. This means that ordinary change-of-mind cancellation rights may not apply once the Contract has been formed and/or production has started.
17.2 We do not offer refunds or exchanges for personalised or bespoke Goods where the Goods have been produced in accordance with the approved e-proof and order specification.
17.3 If we engrave or mark an item incorrectly compared with the approved e-proof or agreed specification, we will provide an appropriate remedy, which may include repair, replacement, correction or refund, depending on the circumstances and your legal rights.
17.4 Nothing in these Terms removes or limits your statutory rights.
18. Faulty Goods and Inspection
18.1 If you believe Goods are faulty, you must contact us as soon as possible by email or WhatsApp with your name, order number, photographs, a description of the issue and any other information reasonably requested.
18.2 If you are a Consumer and the Goods are faulty, you may have statutory rights, including a short-term right to reject within 30 days in appropriate circumstances.
18.3 Because our Goods are bespoke and personalised, we may need to inspect the Goods to determine whether there is a fault, whether the issue arises from the approved design or customer-supplied artwork, and whether the issue is caused by misuse, accidental damage, natural variation, normal wear and tear or other matters outside our responsibility.
18.4 We may ask you to send photographs first. If we agree that further inspection is required, we may arrange collection or ask you to return the Goods using a method we approve.
18.5 Where we arrange a collection, you must ensure that someone is available at the agreed collection location. If you miss the courier or fail to make the Goods available, you may be responsible for any further collection or postage costs unless the law requires otherwise.
18.6 If, following our inspection, we agree that the Goods are faulty and the fault is our responsibility, we will provide the remedy required by law and, where applicable, reimburse reasonable standard return postage or arrange collection.
18.7 If, following inspection, we reasonably determine that the Goods are not faulty or that the issue was caused by customer error, approved artwork, misuse, accidental damage, unauthorised alteration, normal wear and tear, unsuitable storage, natural material variation, or failure to follow care instructions, we may reject the return and you may be responsible for return postage.
18.8 We do not accept responsibility for faults or defects caused by:
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artwork, wording, layout or specifications approved by you;
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poor-quality or unsuitable artwork supplied by you;
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natural variations in materials;
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normal wear and tear;
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accidental damage, misuse or neglect;
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exposure to unsuitable heat, moisture, chemicals, pressure or cleaning products;
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unauthorised repair, modification or alteration;
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use of the Goods for a purpose for which they were not intended; or
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third-party handling, storage or onward distribution after delivery.
19. Warranty
19.1 We warrant that, at the time of delivery, the Goods will materially conform to the approved e-proof and agreed specification, be of satisfactory quality, be fit for any purpose expressly made known to us and accepted by us, and be supplied in accordance with applicable consumer law. Our standard warranty period for parts and labour is 6 months.
19.2 We warrant that Services will be performed with reasonable care and skill.
19.3 We do not warrant that:
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engraved or marked Goods will exactly match digital mock-ups, screen colours, photographs or samples;
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natural materials will be uniform in colour, texture, thickness, markings or finish;
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customer-supplied artwork will produce a perfect or full-colour result;
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raster or low-resolution artwork can be improved beyond the limits of the original file;
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QR codes or third-party web links will continue to function after dispatch;
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Goods will be suitable for any purpose not expressly disclosed to and accepted by us before the Contract is formed;
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Goods will be free from normal wear and tear; or
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Goods will be suitable for resale, regulatory compliance or use outside the United Kingdom unless expressly agreed in writing.
19.4 Any warranty given by us is in addition to, and does not replace, statutory rights that cannot lawfully be excluded.
20. Disclaimers
20.1 Our website, product descriptions, examples, photographs, samples and mock-ups are provided for general information and illustration only.
20.2 You are responsible for ensuring that the Goods you order are suitable for your intended use, including any business, promotional, resale, safety, labelling, age-related, regulatory or industry-specific requirements.
20.3 We are not responsible for checking whether your wording, logo, branding, QR code destination, promotional message or product use complies with advertising, labelling, sector-specific, professional, charity, trading, import/export, tax or other regulatory requirements.
20.4 Where you order Goods for resale, distribution, events, giveaways or international use, you are responsible for checking all applicable laws, standards, labelling requirements, customs rules, product safety rules, advertising laws and intellectual property requirements in the relevant country or market.
20.5 Unless we expressly agree otherwise in writing, our Goods are supplied for ordinary promotional, decorative, identification, gifting or business use only and are not supplied for any safety-critical, medical, child-care, food-contact, electrical, regulated or high-risk purpose.
21. Limitation of Liability
21.1 Nothing in these Terms limits or excludes liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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breach of any statutory rights that cannot lawfully be excluded or limited;
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defective products where liability cannot lawfully be excluded; or
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any other liability that cannot lawfully be excluded or limited.
21.2 Subject to clause 21.1, we are not liable for:
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loss of profit;
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loss of sales, revenue or business;
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loss of goodwill or reputation;
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loss of opportunity;
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loss of anticipated savings;
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loss or corruption of data;
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business interruption;
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indirect, consequential or special losses;
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losses caused by customer-supplied artwork, branding, logos or specifications;
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losses caused by delay outside our reasonable control; or
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any claim arising from the onward resale, export, distribution or misuse of the Goods by you or a third party.
21.3 Subject to clause 21.1, our total aggregate liability to you arising out of or in connection with any Contract, whether in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution or otherwise, is limited to the total price paid by you for the Goods and Services giving rise to the claim.
21.4 For Business Customers only, all implied terms, conditions, warranties and representations are excluded to the fullest extent permitted by law.
21.5 For Consumers, nothing in these Terms affects any rights you have under consumer protection law.
22. Customer Responsibilities
22.1 You must:
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provide accurate order information;
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provide suitable artwork and files where required;
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check all proofs carefully before approval;
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respond promptly to requests for clarification;
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pay all sums due on time;
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provide accurate delivery details;
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ensure that you have rights to any artwork or branding supplied;
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ensure that the Goods are suitable for your intended use; and
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comply with any care, use or storage instructions provided.
22.2 We are not responsible for delay, error, additional cost or loss caused by your failure to comply with this clause.
23. Termination by Us
23.1 We may cancel or terminate an order or Contract by written notice if:
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you fail to pay when due;
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you fail to approve an e-proof or respond to reasonable requests within a reasonable time;
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you provide artwork or instructions that we reasonably consider unsuitable, unlawful, offensive, infringing or inappropriate;
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you behave abusively, threateningly or unreasonably towards us;
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stock or materials are unavailable and no suitable alternative is agreed;
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we are unable to fulfil the order due to circumstances outside our reasonable control;
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you materially breach these Terms; or
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continuing with the order would expose us to legal, reputational, safety or commercial risk.
23.2 If we terminate due to your breach, customer error, unsuitable artwork, failure to respond or failure to pay, we may retain or charge reasonable sums for Services already performed, materials ordered, production already completed, administrative costs and other losses reasonably incurred.
23.3 If we terminate because we cannot fulfil the order and you are not at fault, we will refund sums paid for Goods and Services not supplied.
24. Force Majeure
24.1 We are not liable for delay or failure to perform caused by events outside our reasonable control, including supplier delays, postal or courier disruption, strikes, illness, equipment failure, power failure, fire, flood, severe weather, epidemic, pandemic, war, terrorism, civil unrest, government action, customs delays, import/export issues or failures of telecommunications or internet services.
24.2 If such an event prevents performance for a prolonged period, either party may cancel the affected order by written notice. We may deduct reasonable costs already incurred for personalised Goods, materials and Services lawfully supplied before cancellation.
25. International Use and Compliance
25.1 Unless we expressly agree otherwise in writing, we supply Goods for delivery and use within mainland United Kingdom only.
25.2 If you take, sell, distribute, export or use the Goods outside the United Kingdom, you are solely responsible for compliance with all applicable laws, regulations, customs requirements, duties, taxes, import/export controls, product safety rules, labelling requirements and intellectual property laws in the relevant jurisdiction.
25.3 You must indemnify us against any claim, loss, liability, cost or expense arising from your resale, export, distribution or use of the Goods outside the United Kingdom.
26. Data Protection and Communications
26.1 We will use your personal information to process your enquiry, prepare your order, take payment, arrange delivery, communicate with you, keep business records and comply with legal obligations.
26.2 You should refer to our Privacy Policy for further information about how personal information is handled.
26.3 You must not send personal data relating to third parties unless you have the right to do so and the data is necessary for the order.
27. Complaints and Disputes
27.1 If you have a complaint, please contact us first using the contact details above, including your name, order number, photographs where relevant and a clear description of the issue.
27.2 We will try to resolve complaints fairly and promptly.
27.3 These Terms are governed by the laws of England and Wales.
27.4 If you are a Consumer, you may bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom in which you live where applicable consumer law permits.
27.5 If you are a Business Customer, the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or any Contract.
28. General Terms
28.1 We may update these Terms from time to time. The Terms that apply to your order are those in force when the Contract is formed, unless we agree otherwise in writing.
28.2 If any clause is found to be invalid, unlawful or unenforceable, the remaining clauses will continue in full force and effect.
28.3 A failure or delay by us in enforcing any right does not waive that right.
28.4 You may not transfer your rights or obligations under a Contract without our written consent.
28.5 We may use subcontractors, suppliers, couriers and service providers to help fulfil orders, but we remain responsible for our obligations to you under the Contract.
28.6 No third party has any right to enforce these Terms unless expressly stated otherwise.
Customer Artwork and IP Disclaimer
The following disclaimer must be accepted before we use any customer-supplied logo, branding, artwork, image, slogan, QR code, design, wording or other material.
Customer name: _______________________________
Business / organisation name, if applicable: _______________________________
Order / quote reference: _______________________________
You (the customer) confirm that:
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I own, control or have obtained all necessary permissions, licences and consents to use all logos, branding, artwork, images, text, trade marks, designs, QR codes and other materials supplied or requested by me for this order.
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I have authority to instruct Vicki Calvert trading as Dids Designs to reproduce, adapt, process, engrave, mark and use those materials for the purpose of preparing proofs and producing my order.
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The use of those materials by Dids Designs will not infringe any copyright, trade mark, design right, moral right, passing off right, privacy right, publicity right or any other third-party right.
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I accept full responsibility for the legality and accuracy of all materials, wording, branding and instructions supplied by me.
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I understand that Dids Designs is not responsible for verifying ownership of logos, branding or artwork supplied by me.
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I agree to indemnify and hold harmless Vicki Calvert trading as Dids Designs from and against any claim, loss, damage, liability, cost or legal expense arising from the use of materials supplied or approved by me, including any claim for intellectual property infringement or unauthorised use of branding, logos or artwork.
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I understand that I am purchasing the finished physical end product only. I am not purchasing any right to copy, reproduce, manufacture, commission, imitate, adapt, reverse engineer or otherwise replicate any Dids Designs product, design, proof, mock-up, layout, production file, engraving file or creative work.
Signed: _______________________________
Name: _______________________________
Position, if signing for a business: _______________________________
Date: _______________________________